Regarding Returns

We Are A Customer Centric Company Committed To Providing You With The Highest Quality Products And A Seamless Shopping Experience. However, Problems May Occasionally Arise. If You Receive A Product With Any Issues, We Will Do Our Best To Resolve Them And Ensure Your Satisfaction.

Warning: Custom Made Products Are All Unique And Made Specifically For You. Therefore, Unless There Is A Manufacturer Defect, We Cannot Accept Returns Or Exchanges For Custom Made Products Under Any Circumstances.

Return Policy

Please Follow These Instructions:

• To Return An Item, Please Send An Email To support@caselm.com. In The Email, Please Include Your Order Number, The Item In Question, And The Reason For The Return.

• Your Order Can Be Returned Within 30 Days Of Receipt. After 30 Days, We Regret To Inform You That We Will Be Unable To Provide A Return And Refund.

• If You Find That It Is Our Mistake, Please Take Photos Of The Defective Or Wrongly Shipped Item, And Attach Them To Your Email Along With A Description.

• For Returns, Your Item Must Be In Brand New, Unused Condition And Retain Its Original Packaging And Any Complimentary Gifts. If The Returned Item Does Not Match The Description Or Is Damaged, We Will Only Offer A Partial Refund Or No Refund. Depending On The Specific Circumstances, We May Donate, Properly Dispose Of, Or Ship The Item Back To You, But You Will Be Responsible For The Return Shipping Costs.

• Please Note That If The Reason For The Return Is Not The Responsibility Of CASELM, All Return Shipping Costs Will Be Borne By The Customer. We Will Refund The Product Cost Upon Receiving The Goods; The Original Shipping Cost Will Not Be Refunded.

• However, If The Reason For The Return Is A Defective Product Or An Incorrect Shipment, CASELM Will Bear The Return Shipping Costs According To International Shipping Standards.

• All Product Returns Must Be Sent To Our Designated Official Return Address. We Will Provide The Necessary Documents After Your Return Is Approved. To Complete Your Return, Please Include Your Proof Of Purchase And Contact Information In The Return Package.

• Refund (If Eligible): After Receiving And Inspecting Your Return, We Will Send You An Email Notification That The Return Has Been Received. We Will Process Your Refund, Which Will Be Credited To The Original Payment Method Used At The Time Of Purchase, Typically Taking 1-3 Business Days. If There Is A Delay Or Omission In The Refund Process, Please Contact Us Via support@caselm.com.

Exchange Instructions

• To Exchange An Item, Please Send An Email To support@caselm.com. In The Email, Please Include Your Order Number, The Relevant Item, And The Reason For The Exchange.

• Your Order Can Be Exchanged Within 7 Days Of Receipt. After 7 Days, We Regret To Inform You That We Will Be Unable To Provide Exchange Services.

• If You Find That It Is Our Mistake, Please Take Photos Of The Defective Or Incorrect Item. We Will Provide One Free Exchange.

• For All Exchanges, We Will Provide You With Detailed Information On Exchange Fees And Methods, Depending On The Order Details.

Discount Codes And Gift Descriptions

• If You Forget To Use The Discount Code At Checkout, We Can Only Apply The Discount Code For You Within 12 Hours After You Place Your Order.

• Only One Discount Code Can Be Used Per Purchase

• Coupon Codes Cannot Be Used On Previous Orders, Nor Can They Be Used Retroactively After The Order Has Been Shipped.

• All Discount Codes Or Shopping Credits Cannot Be Used Again After A Return.

• If The Order Includes Gifts Or Freebies, And The Return Results In The Original Order Amount No Longer Meeting The Conditions For Receiving The Gifts, Then The Gifts Must Be Returned Along With The Order.

• Unreturned Gifts: If A Gift Cannot Be Returned, Its Retail Value Will Usually Be Deducted From The Refund.